Privacy Policy

Privacy Policy

Last Updated: 1 September 2026

Excel India Tours (“We”, “Us”, “Our” or “Company”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Excel India Tours collects, uses, stores, and discloses your personal information when you visit or use our website, contact us, enquire about our tours, or book and use our travel services.

Website: www.excelindiatours.com

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. Information We Collect

We may collect information that you voluntarily provide to us when you enquire about, book, or use our services.

Personal Information

Depending on the nature of your enquiry or booking, we may collect:

First name and last name

Email address

Telephone or mobile number

Country of residence

Number of travellers

Travel dates

Hotel or accommodation details

Cruise ship and port details, where applicable

Pickup and drop-off locations

Tour preferences and special requests

Information necessary to arrange transportation, accommodation, guides, activities and other travel services

Payment and billing information

Any other information that you voluntarily provide to us in connection with your travel arrangements

We only request information that is reasonably necessary to respond to your enquiry, arrange your tour, process your booking, or provide the requested services.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

Internet Protocol (IP) address

Browser type and version

Device type

Operating system

Pages visited on our website

Date and time of your visit

Time spent on different pages

Referring website or source

General website usage information

Other technical or diagnostic information

This information may be used to understand how visitors use our website, maintain website security, identify technical problems, and improve our website and services.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand website usage.

Cookies may help us:

Remember your preferences

Improve website functionality

Understand visitor behaviour

Analyse website traffic

Improve our services and marketing

You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. How We Use Your Personal Information

Excel India Tours may use your personal information for the following purposes:

To Respond to Enquiries

We use your information to respond to your enquiries, requests for quotations, tour questions, and other communications.

To Arrange and Provide Travel Services

We may use your information to arrange and provide services that you have requested, including:

Tours and sightseeing

Transportation

Tourist guides

Hotels and accommodation

Houseboat cruises

Activities and experiences

Airport, railway station and cruise terminal transfers

Other services included in your booking

To Process Bookings and Payments

Your information may be used to confirm bookings, issue invoices or confirmations, process payments, and communicate information relating to your reservation.

To Communicate With You

We may contact you by email, telephone, WhatsApp, SMS or other appropriate communication methods regarding:

Your enquiry

Booking confirmations

Changes to your itinerary

Pickup and meeting arrangements

Payment information

Important information relating to your tour

Service updates

Other matters directly related to your booking

Marketing Communications

Where appropriate and permitted by law, we may send information about new tours, special offers, travel experiences and other services offered by Excel India Tours.

You may request at any time that we stop sending you promotional communications.

To Improve Our Services

We may use information such as website usage and customer feedback to analyse trends, improve our tours and services, improve our website, and enhance the customer experience.

To Protect Our Business

We may use information where necessary to prevent fraud, misuse of our services, security incidents, or other unlawful activities, and to protect the rights and property of Excel India Tours.

To Comply with Legal Requirements

We may use and retain information where necessary to comply with applicable laws, regulations, government requests, accounting requirements, legal proceedings, or other lawful obligations.

5. Sharing Your Personal Information

Excel India Tours does not sell or rent your personal information to third parties.

However, we may share information with trusted third parties where reasonably necessary to provide the services you have requested.

These may include:

Hotels and Accommodation Providers

We may provide relevant traveller information to hotels, resorts, homestays and other accommodation providers to confirm and manage your reservation.

Transportation Providers

We may provide necessary information to drivers, vehicle operators and transportation companies to arrange your transfers and tours.

Guides and Local Service Providers

Relevant information may be shared with tour guides, activity providers, houseboat operators, restaurants and other suppliers involved in providing your booked services.

Payment Providers

Where you make a payment through a bank, payment gateway, card processor or other payment service, the information required to process the payment may be shared with the relevant payment provider.

Online Travel Agencies and Booking Platforms

If you book an Excel India Tours service through a third-party platform such as an online travel agency or tour marketplace, your information may also be processed by that platform in accordance with its own privacy policy and terms.

Government and Legal Authorities

We may disclose personal information where required by applicable law, court order, government authority, or other lawful requirement.

6. Information Provided by You for Other Travellers

If you provide us with personal information belonging to another traveller, such as a family member or travel companion, you should ensure that you have their permission to provide that information to us where required by applicable law.

7. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer periods where necessary to:

Complete or document a booking

Maintain business and financial records

Comply with legal, tax or accounting requirements

Resolve disputes

Prevent fraud or misuse

Enforce our agreements

Protect our legitimate business interests

When personal information is no longer reasonably required, we may securely delete or anonymise it.

8. Payment Information

Where payments are made through third-party payment gateways, banks, card processors or other payment services, payment information may be processed directly by those providers.

Excel India Tours does not normally store complete credit or debit card numbers or card security codes on its own systems.

Customers should also review the privacy and security policies of the relevant payment provider.

9. Protection of Your Information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

10. International Transfer of Information

Excel India Tours is based in India and may provide services to travellers from India and other countries.

In connection with international bookings, your information may be shared with service providers or booking platforms located in India or other countries where necessary to provide your requested services.

Where such transfers occur, we will take reasonable steps to ensure that information is handled appropriately and securely and in accordance with applicable legal requirements.

11. Third-Party Websites and Services

Our website may contain links to websites operated by third parties, including booking platforms, hotels, payment providers, tourism organisations, social media platforms and other service providers.

If you follow a link to a third-party website, that website will have its own privacy policy and terms of use.

Excel India Tours does not control the privacy practices, content, security or policies of third-party websites and is not responsible for their privacy practices.

We recommend that you review the privacy policy of any third-party website before providing personal information.

12. Social Media and Communications

If you communicate with Excel India Tours through social media, WhatsApp, email or other communication platforms, your information may also be subject to the privacy policies and terms of those platforms.

We will use information received through such channels only as reasonably necessary to respond to you, provide our services, manage your booking, or communicate with you.

13. Children's Privacy

Our services are generally intended to be arranged by adults.

We do not knowingly collect personal information directly from children for independent use of our services without appropriate involvement or consent from a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Ask what personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of personal information where legally applicable

Withdraw consent where processing is based on consent

Request that certain communications from us be stopped

Raise a concern regarding the way your information is handled

Some information may need to be retained where we are legally required to do so or where it is necessary for legitimate business purposes.

To exercise an applicable privacy right, please contact us using the details provided below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Excel India Tours handles your personal information, please contact us:

Excel India Tours

Kochi, Kerala, India

Website: www.excelindiatours.com

Email: Please use the official email address published on our website.

Phone/WhatsApp: Please use the contact number published on our website.

We will make reasonable efforts to respond to privacy-related enquiries and address legitimate concerns appropriately.